What is a VE?
A Virtual Employee (VE) is just like a regular employee but working remotely.
Do the assistants have great communication skills?
When you sign up you will be asked the skills you require your VE to have. This way we can find a great match for you. However, most of our VEs have excellent English and communication skills.
Are the assistants fluent in English (no accent)?
Our assistants have neutral English accents. You can listen to some of our voice samples, just send us an email.
What is their education level?
All of our VEs are University graduates and specialize in a range of different backgrounds such as Marketing, Finance, Business, Public Relations, Programming, Design, etc.
What is the skillset of my VE?
The skillset will differ between VEs depending on which professional you require and how much experience you need.
What type of programs can the VE use?
Our dedicated VEs have different backgrounds. All of the VEs have experience using Microsoft Office and are proficient in most CRMs. Depending on your requirements, some VEs can use accounting software, design software, programming environments and CMS’s.
Will my VE know how to use my tools?
Yes. If your VE has not used a particular software that you are using, our In-house training staff will support them in learning it, so you don’t need to spend time training.
How quickly can I get started?
We can start scoping your needs right away. On-boarding for individuals and small teams typically begins within 3-5 days.
What hours do VEs work?
Typically our VEs will work from 9:00am – 6:00pm Monday to Friday, according to your time zone. Extended weekday and weekend hours may be arranged on a customized basis.
What happens if I go over some hours?
You will be notified by our customer relations manager and we will adjust the payment according to the extra hours worked.
How do I communicate with my VE?
You can contact your VE via Phone, Email, Skype, Whatsapp or any other form of communication you prefer.
Is the quality of the phone line always good?
Our phone systems are Voice Over IP (VOIP) and we make sure all the VEs have a great internet connection to guarantee the quality of all calls.
Can they make phone calls to the US and the UK?
Yes, we will povide all relevant softwares and tools so the VE can make calls anywhere in the world.
Are they familiar with the Western culture?
Yes, absolutely. They are 100% familiar with the Western culture. Additionally most of our VEs have either studied or lived abroad.
How do you manage security and confidentiality?
Before hiring, all applicants go through an extensive background check so all of our VEs are trustworthy. There has never been a breach with any of our clients, BUT in the unlikely event that this does happen, we can assure you that our legal department will take necessary action to resolve the matter immediately.
How do I provide all of my log-ins and other secure info?
We use a suite of technology and management practices to securely and safely enable login sharing between you and your VE.
How do I track my VE?
We provide Employee Monitoring Software which tracks their productivity and performance, including Time Tracking, Activity Tracking, Attendance Management and much more. Depending on your preference we can send daily, weekly or monthly reports with all of the activities your VE has worked on and what tasks are still pending.
Are there any hidden or additional costs in hiring your VE?
No. Your monthly fee covers the employee’s salary, benefits, vacation time, office space and equipment. It includes scanning, emailing, data input, unlimited calls etc.
How do incentives and bonuses work?
You are not obliged to provide bonuses, but if you feel your VE deserves a bonus, we ensure 100% transparency and do not take any percentage. We deposit the funds directly to the VEs account.
Is there a contract?
Yes there will be a contract before onboarding a VE. The minimum term of contract we offer is 2 months. However you can cancel at any time and only pay for hours worked. There is no cancellation fee and once you cancel, you will not be billed anymore.