Virtual assistants
Hire a customer support virtual assistant
Fast, friendly replies across email, chat and social, with consistent tone and clear hand-offs to your team.
What they do
- Email, chat and social replies
- Ticket triage in your helpdesk
- Knowledge base upkeep
What they handle
Work this role takes on
Responding
Customers hear back quickly.
- Replies by email, chat and social
- Templates and tone matched to your brand
- Order, booking and account queries
- Escalation to your team when needed
Helpdesk work
Tidy queues.
- Tagging and prioritising tickets
- Refund and returns processing
- Follow-ups on open cases
- Weekly summary of common issues
Knowledge and content
Fewer repeat questions.
- Help-centre articles
- FAQ updates from real tickets
- Canned reply library
- Onboarding emails
Reviews and feedback
Protect your reputation.
- Monitoring and answering reviews
- Collecting feedback after delivery
- Reporting recurring problems
- Handling complaints politely
Working with us
Hire with less risk
We shortlist from our talent pool, arrange the interviews and handle onboarding. You choose who joins, and we track hours and offer ongoing support. Compare costs with our cost calculator or see pricing.
- Full-time (40 hours) or part-time (20 hours)
- Two-month minimum, then cancel any time
- Rehire and disruption cover
Questions
Questions we are asked most
Cannot see yours? Ask us on a discovery call and we will answer it properly.
Which helpdesks can they use?
Common tools such as Zendesk, Freshdesk, Help Scout and Gorgias. Tell us yours on the call.
Can they work evenings?
Hours are agreed up front. For wider cover consider a VA team.
Can they take calls?
Chat, email and social are the usual scope. Ask us about phone support for your set-up.
Get started
Tell us what you need. We will take it from here.
Book a discovery call or send a few details. We will talk through the work, then shortlist the people who suit it.